Legal Notice

1. Introduction

Advanced Courier Services (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Notice explains how we collect, use, and safeguard your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We act as the Data Controller for the personal information we collect and process in connection with our courier and delivery services.

2. The Data We Collect

We may collect and process the following categories of personal data:

Identity and contact details: name, address, phone number, and email address
Delivery details: sender and recipient names, delivery addresses, tracking and parcel reference numbers
Financial data: payment or transaction details (processed securely through approved payment systems)
Technical data: IP address, browser type, device identifiers, and information collected through cookies or analytics
Communication data: correspondence, feedback, and customer service interactions

We only collect information necessary to provide and improve our courier and logistics services.

3. How We Use Your Personal Data

We use your information to:

Process, manage, and deliver shipments
Provide parcel tracking and notifications
Respond to enquiries or customer support requests
Manage payments and billing
Improve our website, systems, and service experience
Comply with our legal and regulatory obligations
Prevent and detect fraud or misuse of our services

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

Contractual necessity: to deliver services and manage your orders
Legal obligation: to comply with laws and regulations (e.g. record-keeping, tax compliance)
Legitimate interests: to improve operations, maintain service quality, and ensure security
Consent: for specific marketing communications or optional features (you may withdraw consent at any time)

5. Data Sharing and Transfers

We may share personal data with:

Trusted service providers who support our operations (IT, logistics partners, or payment processors)
Regulatory bodies, law enforcement, or government agencies, when legally required
Business partners assisting with deliveries within or outside the UK

All third parties are required to maintain confidentiality and security, and to use your data only as directed.
We do not sell, rent, or trade personal data under any circumstances.

If we transfer data outside the UK, we ensure appropriate safeguards — such as UK International Data Transfer Agreements (IDTAs) — are in place.

6. Data Security

We use secure systems and technologies, including encryption, firewalls, and restricted access, to keep your data safe.
We regularly review our security measures to ensure continued protection against unauthorised access or loss.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above or as required by law (for example, financial records normally retained for up to 6 years).

After this period, your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access – request a copy of the personal data we hold about you
Rectification – request corrections to inaccurate or incomplete information
Erasure – request deletion of your data where applicable (“right to be forgotten”)
Restriction – request limited data processing in certain circumstances
Objection – object to processing based on legitimate interests or direct marketing
Data portability – request a copy of your data in a usable electronic format

To exercise your rights, contact us at privacy@acscouriers.co.uk.
We will respond within one month, as required under UK GDPR.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Cookies and Tracking

Our website uses cookies to improve functionality, performance, and analytics.
For detailed information, please see our Cookie Policy, available on our website.

10. Updates to This Notice

We may update this Privacy Notice periodically. The latest version will always be available on our website, with the date of the last update clearly shown.

Last Updated: [Insert Date]

11. Contact Us

If you have questions or concerns about how we handle your personal data, contact:

ACS Courier Services
Email: privacy@acscouriers.co.uk